Propeller Swim School Terms and Condition

Payment and Fees

Payment Schedule: Swim Fees are payable by the due date as set out on your booking confirmation email. All fees MUST be paid before commencement of student’s first lesson.

Cancellation due to Non-Payment of Fees: Failure to make timely payments may result in the cancellation of your booking. The reserved place may be released, rendering the booking null and void. We will notify you if we intend to do this.

Withdrawal from Group Lessons:  Once the term's classes have begun, if you wish to withdraw your swimmer from the class for any reason (other than prolonged injury), we require a minimum of 4 weeks' notice prior to the withdrawal date.  This notice period allows us to manage class arrangements effectively and offer spots to other swimmers.

Public Holidays:  We do not operate on Public Holidays. If your lesson falls a day of a Public Holiday, you will not be charged for this lesson. Fees are subject to adjustments due to public holidays and variation in number of weeks per term.

Missed Lessons: There will be no refund for lessons missed due to conflicting activities, holidays or if you choose to miss a lesson.

 Tutor and Timetable Changes

Tutor Changes: We intend to keep consistency of teachers throughout the term, however, due to unforeseen circumstances we cannot guarantee teachers.

 Timetable Changes: There may be occasions when the time of a class is changed, however this will be done in communication with the caregiver. Minimum ratios per class apply. Should class numbers fall below minimum ratios the lesson time may be rescheduled.

 Supervision and Behaviour Management

Supervision: This is not a public pool, so you need to supervise your child/children before and after lessons.

Behaviour Management: Tutors will be following 3 strike policy for behaviour management, as outlined.

·         1st warning: Verbal warning.

·         2nd warning: Swimmer out of pool for 5 minutes.

·         3rd warning: Swimmer sent out of pool for remainder of lesson.

 Attire

Swim Nappies: All under 3's MUST wear a disposable little swimmer nappy, even if they are toilet trained. Babies must wear a double layer protection (disposable little swimmer nappy & reusable nappy - both are sold at reception).

 Swimming Caps: Swimming caps are compulsory for all swimmers from pre-schoolers and older.

 Rash Shirt: Rash shirts are encouraged as they keep your child a little warmer. If worn they must be tight and not baggy.

 Use of Cameras and Videos

 You are permitted to film or photograph your own child; however, you are NOT permitted to film or photograph other children without the permission of the swim instructor and other parents involved.

No usage of cameras is allowed in the changing rooms.

 Make-up lesson policy

Group lessons:

·         There will be no refund for lessons missed due to conflicting activities, illness, holidays or if you choose to miss a lesson.

·         You will receive 1x make-up lesson for each lesson missed.

·         We must receive notification that you will not be attending lessons at least 2 hours before your lesson start time.

·         Make-up lessons can be used within the following terms, only if you continue enrolment.

·         Space in make-up classes is not guaranteed and is dependant of availability.

·         Propeller Swim School reserves the right to cancel booked make-up lessons in the event a lesson is required for a new customer.

·         Credit is not available as an alternative.

·         Make-up lessons can only be booked up to 7 days in advance.

·        Make-up lessons cannot be guaranteed with the same tutor.

Private lessons

·         Normal fee will be applied to any "no show" private lessons.

·         We will offer 1x credit for a missed lesson due to illness. We must receive notification that you will not be attending lessons at least 4 hours before the lesson start time.

·         For missed lessons, with notification of being absent before 4 hours before the lesson start time, you will only be charged 50% of the lesson fee. We are required to pay our instructors for the time of the lesson throughout the full term, regardless of student attendance.

·      If you wish to withdraw your swimmer from private lesson for any reason (including prolonged injury), a cancellation fee will be applied based on the remaining term lessons. The fee will be calculated at a rate of $10 for every 15 minutes or $20 for every 30minutes of the remaining scheduled lessons. This fee must be paid at the time of withdrawal.

Prolonged injury policy

·         We must receive notification of missed lessons at least 2 hours before the lesson start time.

·         Credit will be applied in the event of long-term injury, at Propeller Swim Schools staff’s discretion.

·         Your space in the group class will be forfeited, and you will need to re-book when ready to commence lessons again.

·         Propeller Swim School reserves the right to ask for a medical certificate.

Propeller Swim School Changing Room Policy

.       For children aged 4 and below, we kindly request that Guardians accompany them to the restroom. Guardians should choose the restroom based on guardians’ gender.

.       For children aged 7 and above, we request that they use the restroom/changing room corresponding to their gender. Fathers are welcome to accompany their sons to the men's restroom, while mothers are encouraged to accompany their daughters to the women's restroom.

.     In cases where the parent and child have different genders and are aged 7 or above, we have designated a staff room next to the women's restroom as a family changing room. When using this facility, please remember to close the door behind you and ensure the area is left tidy for the convenience of other families.

.    Swimmers with disabilities are not subject to these terms.